Job Overview
- Strong customer orientation and strong negotiating skills
- Background in import logistics, global import operations, and Customs Compliance
- Develops and maintains operational plans to include all business requirements of customers
- Provides pricing for ocean/air/trucking freight with carriers, 3rd party logistics providers
- SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensuring operational SOP compliance
- Responsible for developing and enforcing standard operating procedures to comply with all local, state, and federal regulations related to shipments and transportation
- Builds relationships with carriers, vendors, and internal team members, and helps resolve any freight problems that may arise
- Reviews KPIs for each business and performance regularly for customer satisfaction
- Learns and follows company work hours, policies, procedures, and rules governing professional staff behavior
- Performs ad-hoc reporting, as required
- Performs other job-related duties as required
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