Job Overview
- Manage daily Control Tower operations across drayage, rail, transloading centers, warehouse operations, and OTR transportation.
- Monitor shipment movement and transportation performance to ensure timely execution while proactively resolving operational issues.
- Develop and maintain weekly and monthly operational reports, KPI dashboards, and executive presentations for management, customers, and headquarters.
- Analyze transportation data to identify trends, operational risks, service failures, and cost-saving opportunities.
- Manage relationships with ocean carriers, trucking companies, rail providers, warehouses, terminals, and other logistics partners to improve operational performance and customer satisfaction.
- Review carrier performance and conduct regular business reviews to drive continuous service improvements.
- Lead transportation optimization initiatives, process improvements, automation projects, and operational standardization.
- Support transportation contract reviews, service agreements, and implementation of new logistics programs.
- Coordinate with internal departments and overseas offices to resolve operational issues and ensure smooth shipment execution.
- Lead and develop team members while promoting accountability, collaboration, and customer-focused service.
- Support day-to-day operations as needed and lead by example with a hands-on approach.
- Perform other job-related duties and special projects as assigned.
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