Sr. SAP FI/CO Production Support Analyst- Bilingual (Korean/ English)

The Senior SAP FICO Production Support Analyst ensures the daily stability, compliance, and optimization of financial accounting and controlling systems. This role focuses heavily on resolving high-priority user issues, guiding month-end and year-end closing cycles, and delivering immediate system fixes for finance users.

Core Responsibilities

• Daily Ticket Resolution: Troubleshoot and resolve issues in SAP Finance (G/L, AP, AR, Asset Accounting, Treasury) and Controlling (Cost Center Accounting, Investment, Project Systems, and Profitability Analysis) modules.
• Period-End Operations: Drive financial system readiness during critical month-end and year-end closing processes. Support monthly and yearly financial planning and actual closing processes.
• User Empowerment: Conduct hands-on training sessions for finance users. Write clear, step-by-step user documentation to reduce repetitive support tickets. Update users on new or changed programs/processes and collaborate with the HQ global SAP support team for system enhancements.
• Project Support: Provide testing and implementation support for new features or changes in coordination with the HQ global SAP support team.