Logistics Operation Coordinator (AIR & Ocean Operations)

1. Position Overview

This position requires hands-on experience in Air or Ocean Freight Operations, along with solid ocean freight knowledge. As our operation supports global transportation across multiple time zones, this position follows a five-day work schedule that includes weekend shifts based on operational requirements.

2. Key Responsibilities

1) Planning & Scheduling

• Create and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations

2) Port & Terminal Coordination

• Gather departure information for containers and air cargo at ports, terminals, and airports.
• Monitor and confirm on-time departures from U.S. Ocean terminals and major airports.
• Coordinate terminal departure schedules with terminal operators and customs brokers.

3) Movement Monitoring

• Track ocean containers, rail intermodal units, and air shipments in real time.
• Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis.
• Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold).

4) Partner & Stakeholder Communication

• Serve as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.
• Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.

5) Compliance & Documentation

• Ensure all shipments comply with international trade regulations, hazardous material requirements, and security standards.
• Maintain accurate records for audits and regulatory inspections.
• Perform other job-related duties as assigned.

6) Core Competencies

• Analytical Thinking: Translate large data sets into actionable insights.
• Problem Solving: Quickly identify root causes of operational issues and implement effective solutions.
• Communication: Communicate clearly and effectively with internal teams and external partners.
• Multitasking: Manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to Work Under Pressure: Perform effectively in a fast-paced, deadline-driven environment.

   

7) Air Export Responsibilities

• Receive and validate Air Export shipping instructions (SI) from customers.

• Coordinate booking with airlines and freight forwarders based on required transit time and cost.

• Prepare and review MAWB, HAWB, commercial invoice, packing list, SLI and export declarations.

• Coordinate TSA, IATA and dangerous goods (DG) compliance when applicable.

• Monitor cargo cut-off time, terminal receiving schedule and flight departures.

• Coordinate warehouse cargo receiving, screening, palletizing and ULD build-up.

• Manage export customs clearance and respond to customs examinations or holds.

• Track flight departures, transshipment status and final arrival; proactively resolve exceptions.

• Communicate shipment status and milestones to customers through regular updates.

• Handle flight cancellation, rollover, offload and rebooking with minimum service disruption.

• Review airline freight invoices and accessorial charges for accuracy.

• Measure Air Export KPI including On-Time Departure (OTD), On-Time Arrival (OTA), booking accuracy, document accuracy and claims ratio.

• Support peak season capacity planning and airline allocation strategy.

• Drive continuous process improvement to reduce transit time and logistics cost.

Work Hours: Tuesday–Saturday or Sunday–Thursday, 8AM~5PM