Senior Associate - Operations

Analyzing and working on all email requests sent by the client to WNS for processing.Responding to client emails on priority.Data entry job with strong analytical powers.Good communications skillsExcel knowledge1) ProductivityWorking on instructions allocated by leaders as per standard SOPs.Target 100%2) AccuracyAchieving 99% for accuracy3) ReportingTimely & Correct updating of DBR/Task files/Daily Reports/Client reports -ve obs - Timely & Accurate updating of recordsTimely & Accurate updating of records