REF89601O_2025213462 - Program Analyst - EIT - Service Desk - 1 to 3 years

• Ensure all issues are quantified via ticketing tool (Service Desk Plus)• Guide end users basis their queries• FCR support for password reset/ account unlock• Ensure email TAT is adhered to• Co-ordination with functional groups to address issues• Active listening and probing skills• Assistance with Chat Support during peak hours • Liaising with Shift Lead for any potential escalations