Lead Associate - Operations

Role involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers/AgentsShould meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / ProcessShould be ok with working in 24* 7 environment, spilt offs and rotational shiftsShould be willing to work from officeRole involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers/AgentsShould meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / ProcessShould be ok with working in 24* 7 environment, spilt offs and rotational shiftsShould be willing to work from office