ServiceNow Associate Architect

Job Description – Associate Architect (ServiceNow)

Role Overview

The Associate ServiceNow Architect supports the design and implementation of enterprise ServiceNow solutions. This role requires strong hands-on experience with the ServiceNow platform, including core capabilities, App Engine Studio, and exposure to domain solutions such as Sourcing & Procurement Ops and Financial Services Operations.

The Associate Architect partners with senior architects, business stakeholders, developers, and IT teams to translate business requirements into scalable, well-architected ServiceNow solutions that align with enterprise standards and deliver measurable business value.

Roles and Responsibilities

Solution Design & Architecture Support

• Collaborate with Senior Architects to design scalable and sustainable ServiceNow solutions.
• Translate business and functional requirements into technical designs and solution blueprints.
• Contribute to architectural discussions and provide recommendations aligned with platform best practices.
• Support integration design between ServiceNow and other enterprise systems using REST, SOAP, and other integration patterns.

Platform Development & Implementation

• Lead and support development activities using App Engine Studio and other ServiceNow development tools.
• Configure and customize ServiceNow applications in alignment with defined architecture standards.
• Contribute to the implementation of specialized modules such as:
  • Sourcing & Procurement Operations
  • Financial Services Operations
  • Customer Service Management
  • Legal Services Delivery
• Participate in instance upgrades, testing, and remediation activities.

Governance & Best Practices

• Ensure solutions follow ServiceNow development best practices and internal governance standards.
• Support code reviews, technical documentation, and solution validation.
• Promote performance optimization, maintainability, and scalability in all implementations.
• Assist in maintaining architectural artifacts and design documentation.

Collaboration & Technical Leadership

• Act as a technical lead for small to mid-sized initiatives or workstreams.
• Provide guidance and mentoring to developers and junior team members.
• Work closely with business analysts, product owners, and delivery teams to ensure successful outcomes.
• Participate in stakeholder meetings to provide technical insights and recommendations.

Continuous Improvement & Innovation

• Stay current with ServiceNow platform releases and emerging capabilities.
• Recommend improvements to existing implementations to enhance performance and user experience.
• Contribute innovation initiatives by evaluating new modules, features, and low-code capabilities.

Skills and Qualifications

Technical Expertise

• Strong hands-on experience with ServiceNow core platform and App Engine Studio.
• Working knowledge of domain solutions such as:
  • Sourcing & Procurement Ops
  • Financial Services Operations
  • Customer Service Management
  • Legal Services Delivery
• Proficiency in JavaScript, HTML, and CSS.
• Experience with integrations (REST, SOAP, MID Server).
• Experience with Flow Designer, Integration Hub, and Service Portal/UI Builder preferred.

Architectural & Analytical Skills

• Ability to design scalable and maintainable ServiceNow solutions under guidance.
• Strong understanding of platform configuration vs customization decisions.
• Good problem-solving and analytical capabilities.
• Ability to interpret enterprise architecture standards and apply them effectively.

Communication & Collaboration

• Strong interpersonal and communication skills are important.
• Ability to engage with both technical and business stakeholders.
• Experience working in Agile/Scrum environments.
• Ability to balance hands-on development with architectural responsibilities.

Experience & Educational Background

• Bachelor's degree in computer science, Information Technology, or related field.
• 8+ years of overall IT experience.
• 4–6+ years of hands-on ServiceNow implementation experience.
• ServiceNow certifications such as:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist (preferred)

Preferred Skills

• Experience in consulting or enterprise-scale ServiceNow implementations.
• Exposure project delivery methodologies and stakeholder management.
• Understanding UX principles and ServiceNow UI/UX capabilities.
• Agile or Scrum certification is a plus.
• Exposure to other low-code/no-code platforms such as Appian, Mendix, or OutSystems is advantageous.