REF96404E- Senior Associate - AP I UK Shift I Pune

a) Experienced in issue identification and resolution in the defined tasks pertaining to procure to pay process.

b) Highlights exceptions such as open invoices, exceptions, open items, etc. Experience for relevant role : Invoice processing Exception handling Vendor master management Helpdesk/Service desk Open item remediation GRIR analysis and follow-ups T&E/ Concur Payments Procurement Support SAP knowledge strongly preferred

1. Ability to understand client expectations and requirements

2. Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution

3. Ability to maintain relationships with relevant line manager / counterparts / stakeholders

1. Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these

1. Understands and works towards the common goals of the organization rather than getting confined to own silo

2.. Resolves conflicts at his / her level; escalates if required.

3. Displays good collaborative spirit

4 Does not resist change management

5. Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required

1. Identifies anomalies, errors and aberrations in output

2. ep dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions

3. Proposes and supports implementation of process improvements

1. Participates actively in team meetings; articulates thoughts clearly

2. Listens with attention and builds own understanding

3. Demonstrates requisite verbal and written communication skills'