Accounts receivable -Senior Associate -Immediate Joiner-Night shift

• Proactively contact customers via telephone and in writing in order to drive collections

• Work to agreed quality standards and agreed timescales

• Responsible for managing complaints and ensuring compliance

• Liaise with internal and external colleagues throughout the business and externally with customers

• Dealing with customer queries and internal queries within agreed SLAs to reduce customer debt

• Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records and proactively collect information

• Outbound calls to customers

• Maintain customer information on system

• Inbound call handling