Microsoft 365 Productivity & Cloud Engineer - R4319

The Microsoft Productivity & Cloud Engineer is responsible for supporting, optimizing, and evolving Microsoft 365 productivity and cloud services for WWF-US and its Country Offices. This position combines deep technical expertise with strong cultural and linguistic fluency, providing regionally aligned support while contributing to global standards, governance, and continuous improvement.

Microsoft 365 Productivity & Collaboration

• Support and optimize administration of Microsoft 365 productivity services, including:
  • Microsoft Teams and Teams Admin Center
  • OneDrive, SharePoint, and their respective Admin Centers
• Help provide or design solutions for staff or program workflows utilizing advanced Microsoft tools such as Power Apps and Power Automate.
• Partner with regional teams to improve adoption and effective use of collaboration tools
• Provide localized guidance and support in English and Spanish
• Familiarity with Microsoft Fabric is a plus

User Account & Identity Management

• Work with role assignments and access permissions in alignment with least-privilege principles along with advanced user, user principal, and Entra App / Enterprise App integrations and permissions.
• Support on-going and new conditional access policies and Privileged Identity Management (PIM) in alignment with least-privilege principles.
• Manage M365, Security, Dynamic, and Distribution groups (ideally through both Web UI and PowerShell / MS Graph)
• Support onboarding, offboarding, and role-change processes for staff, contractors, and partners
• Coordinate with US IT teams to ensure timely and accurate identity lifecycle management
• Assist with access reviews, audits, and remediation activities

Regional Support & Global Collaboration

• Serve as a trusted technical partner to Country Office leadership and staff
• Provide time-zone-aligned support to regional users, improving responsiveness and service quality
• Collaborate closely with U.S.-based IT teams to ensure consistency with enterprise architecture and standards
• Escalate systemic issues and contribute regional insights to global improvement efforts

Operations, Resilience & Continuous Improvement

• Monitor service health and proactively identify risks or degradation
• Participate in incident response and business continuity planning, contributing to “follow-the-sun” support models