Product Enablement - Specialist, WPP Open
Job Overview
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
Why we're hiring:
WPP Open Change and Enablement team is at the heart of empowering WPP's vast network of agencies and clients with cutting-edge technology, streamlined processes, and collaborative platforms. We drive and foster the change that drives efficiency, differentiation, and connectivity across the globe, ensuring our people can work at their best and our agencies can deliver exceptional results for their clients. Our mission is to accelerate WPP's digital transformation and foster a culture of continuous improvement.
As WPP transforms into an AI-enabled marketing powerhouse, we are reimagining how our 100,000 employees interact with our new global platform. As part of the Change and Enablement team, we need a Product Enablement Specialist to help drive the adoption and enablement of our platform, ensuring that our new ways of working are intuitive, efficient, and truly transformative. This role is critical in scaling the tools and solutions that empower our global workforce to create and embrace the future.
What you'll be doing:
- Facilitate engaging training sessions, presentations, and workshops to onboard and empower users.
- Demystify complex technical admin features, translating them into clear, accessible content for non-technical audiences.
- Develop and maintain comprehensive enablement materials, including user guides, video tutorials, and FAQs.
- Proactively assess the impact of new feature releases and effectively communicate implications to stakeholders.
- Champion change management initiatives to drive seamless adoption and minimize disruption.
- Partner with cross-functional teams to strategically align enablement efforts with business needs.
- Drive widespread awareness and utilization of the WPP Open platform across the organization.
What you'll need:
- Demonstrated expertise in technology platform enablement and product adoption strategies.
- Proficiency in change management methodologies (e.g., ADKAR, Prosci).
- Exceptional presentation and communication skills, capable of engaging diverse audiences.
- Proven ability to develop engaging and effective training and enablement materials.
- Experience in enabling and integrating Generative AI tools.
- Adept at strategic stakeholder management and fostering cross-functional collaboration.
- Strong organizational and prioritization skills, particularly in dynamic environments.
- Comfortable navigating ambiguity, demonstrating adaptability and proactive problem-solving.
- Expertise in simplifying complex concepts for diverse technical and non-technical audiences.
- Possesses a strategic and holistic mindset, consistently connecting initiatives to broader organisational goals.
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Onsite
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.