Resettlement Associate

ROLE & RESPONSIBILITIES:

• Assist with the collection and organization of eligibility documentation for prospective clients  
• Connect clients to in‑house services and coordinate referrals to external service providers to support progress toward self‑sufficiency
•   Support ECM staff with assigned tasks to ensure the timely completion of essential services
•   Build and maintain positive working relationships with local service providers while representing World Relief Sacramento professionally
•   Document all participant services, interactions, and activities accurately and in a timely manner in accordance with program guidelines and World Relief Sacramento policies  
• Maintain and update client records in protected online databases (e.g., Dynamics, Teams), ensuring confidentiality and data accuracy  
• Support the achievement of grant requirements and deliverables by providing timely, high‑quality services
•   As needed, transport and accompany clients to appointments with Social Security, Department of Human Assistance, Refugee Health Clinic, ESL and employment service providers, and other required or beneficial services
•   Participate in ongoing training and professional development to improve service delivery and ensure program compliance  
• Collaborate effectively with World Relief Sacramento staff across departments and with external partners to support holistic case management  
• Participate in weekly staff meetings and other meetings as directed by the supervisor  
• Perform other duties as assigned 

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
•  Bachelor’s degree in social work or related field of study; or equivalent work experience  
• Willingness to occasionally provide services outside of normal work hours (evenings and weekends)  
• Cross-cultural experience  
• Strong communication skills, with fluency in written and spoken English; bilingual in Dari, Pashto, Arabic, Russian, Ukrainian, or other languages preferred
•  A valid driver’s license and a satisfactory Motor Vehicle Record (MVR) are required.  
• Must have access to a reliable, private vehicle and insurance that can be used for local travel and transportation of clients.  
•  Must be comfortable driving a large passenger van.  

PREFERRED QUALIFICATIONS:

• Alignment with WRS core values of serve, drive, care  
• Demonstrated success working and communicating effectively in a multi-cultural environment
•   Familiarity with Sacramento area social service providers strongly preferred  
• Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters  
• Strong command of Microsoft Office applications
•    Proven ability to utilize digital communication tools, such as Zoom, TEAMS, and other platforms
•   Ability to work as part of a team and support program-specific volunteers and interns    
• Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment;  
• Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively  
• Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals