Partner Success Manager
PermanentJob Overview
Our Purpose
At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
How you’ll make an impact:
As a Partner Success Manager, you will be working with our Partners who have a majority of their clients on Xero. In this role you will become the 'go-to' trusted advisor for small and medium-sized firms, moving beyond simple relationships to actively accelerate their growth, challenge their thinking, and drive their online strategy deep into their practice.
Your expertise will be the engine that facilitates sustainable, long-term revenue growth—both for the partners and for Xero—by increasing plan value, embedding practice tools, and proving the power of the Xero ecosystem. You are the key to building unshakeable loyalty, combating churn, and fundamentally transforming these firms into more efficient, tech-forward, and profitable businesses.
Our Purpose
At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
How you’ll make an impact:
As a Partner Success Manager, you will be working with our Partners who have a majority of their clients on Xero. In this role you will become the 'go-to' trusted advisor for small and medium-sized firms, moving beyond simple relationships to actively accelerate their growth, challenge their thinking, and drive their online strategy deep into their practice.
Your expertise will be the engine that facilitates sustainable, long-term revenue growth—both for the partners and for Xero—by increasing plan value, embedding practice tools, and proving the power of the Xero ecosystem. You are the key to building unshakeable loyalty, combating churn, and fundamentally transforming these firms into more efficient, tech-forward, and profitable businesses.
What you'll do:
- Work with a selection of small and medium accounting and bookkeeping firms to strategise ways to increase their revenue and promote growth
- Build a territory plan with the Territory Manager to increase revenue through Xero plan upgrades, increasing the mix of Business Edition plans, and grow the attach rate of connected payment services
- Work closely with other in-team and cross functional team members to deliver an amazing service
- Plan and run 1: many client and Partner events designed to accelerate growth of revenue and new customers
- Become a trusted advisor to our existing Partners, build strong rapport with Partners
- Relationship management of existing accounting Partners
- Creating, presenting and attending Xero Partner events as you educate partners through the mechanics and benefits of the Xero Partner program
- Ensure these Partners receive timely Product and Educational updates
- Combat churn and risk of deletion through education and value proposition
- Ensure Partners and staff attend webinars and events & certification training
- Educate Partners on all Partner resources available and remain certified
- Collate feedback from Partners on feature requests and relay through the appropriate channels
- Influence adoption of Xero’s adjacent products
- Early detection and mitigation of deletion risks
- Driving online strategy deep within the practice, and increasing the number of active users within each firm
- Identify any gaps in knowledge, strategy or buy-in within a firm, you’ll work to close these gaps and ensure the Partner is aware of the resources available to them
- Working closely with the Partner Consulting team to deliver individual and territory goals
- Liaise/present with key add-ons to Partners
- Develop customer programs, processes and best practices including a deployment blueprint and tips for using the product
What you'll bring with you:
- Direct knowledge of the workings of an accounting practice and it's systems
- An interest and intrigue in the emerging online accounting market
- Experience with managing long term client relationships
- Proven sales performance with a results driven mindset
- Loads of initiative and the ability to work autonomously
- Outstanding communication and presentation skills and an enthusiasm for building strong relationships, including strong public speaking skills
- Urgency to meet and exceed expectations of Partners
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.