Founder's Office - Zenara Health

Location: Bengaluru, Karnataka — Remote across India (works US Pacific hours)

Type: Full-time

About the role:

The role that changes everything (and lets the founder breathe)

This is partnership, not administration. Be the founders’ right hand. Own our operating system—cadence, priorities, and follow-through—so every week ends with shipped outcomes. You’ll turn messy inputs into crisp plans, set the tempo, and hold the line.

Values & vibe (who you are):

We want a velvet hammer: warm, fun, and human—who also ships. You protect focus with kind firmness, keep promises without drama, and make the team feel lighter even as you raise the bar. You’re an amplifier for a fast, creative founder.

A day in flow (the feel, not a script)

• 7:57 pm IST: two-minute brief—what moved, two decisions, one risk.
• During calls: convert talk → owner / date / next step before the meeting ends.
• By 9:20 pm IST: Jira updated, Confluence decision note live, polite nudge sent, a 10-line founders’ daily posted. Quiet momentum, zero drama.

What you’ll own:

• Cadence & discipline: weekly exec review, 30-day planning, a single source of truth for actions, decisions, risks.
• Noise → clarity: calls/transcripts → concise one-page briefs, owners, dates, tight follow-ups.
• Cross-team throughput: product, customer readiness, GTM, vendors, hiring—escalate early and kindly.
• Founder leverage: agenda hygiene, pre-reads, kind, decisive prioritization; fewer fire drills.
• Tools & AI: Atlassian (Jira/Confluence/Atlas) + Microsoft 365/Teams; use AI (Atlassian Intelligence + Microsoft Copilot) to summarize, route, and automate.

Authority (ramped on purpose):

You’ll run the cadence from day one. Scope ramps as you deliver: decline meetings without pre-reads, protect the plan of record, re-sequence work, and escalate early—with our backing.

What success looks like:

Decision latency down. Fire drills down. Weekly throughput predictable. ≥90% of committed actions close on time—without founder chasing.

Schedule:

Works US Pacific hours from India (e.g., 8:30 pm–4:30 am IST), with flexibility for key reviews.

Requirements

What you’ve done:

• 5–10 years in Founders’ Office / Chief of Staff (execution) / BizOps / Program-Delivery at a fast-moving organisation
• Clear written communication + AI-assisted ops: you prompt LLMs well, edit outputs fast, and ship clean briefs and updates.
• Operator’s toolkit: RAID, dependencies, workbacks, change management; influence without authority.
• Education: Bachelor’s required. MBA welcome but not required—outcomes beat credentials.
• Stack: Jira/Confluence/Atlas, Microsoft 365/Teams, Atlassian Intelligence, Microsoft Copilot.

Benefits

• Remote-first
• Night-shift stipend
• Equipment stipend
• Local holidays
• Learning budget (ops, product, AI)