Distribution Sales Operations Specialist

Position Overview

The Distribution Sales Operations Specialist plays a critical role in supporting North American distribution partners by coordinating product availability, managing Salesforce activities, analyzing sales and backlog data, and ensuring accurate distributor-facing information. This role serves as a key operational link between Sales, Customer Support, Supply Chain, and Distribution partners, ensuring timely execution, data integrity, and a high level of distributor satisfaction.

Distribution & Customer Support

• Provide day-to-day sales and customer service support for distribution accounts, serving as a backup resource for distribution-related inquiries.
• Partner closely with Sales and Customer Support teams to resolve order, availability, and delivery-related issues.
• Log, manage, and track distributor and customer complaints in Salesforce, including documentation, corrective action (CAPA) coordination, and follow-up.

Sales Operations & Coordination

• Expedite product availability by coordinating with XP Power buyers and factory planners to address constraints and prioritize distributor needs.
• Support Inside Sales activities as needed, including order status updates and issue escalation.
• Facilitate North America Salesforce lead management, including lead assignment, coordination, and routing of Rest of World (ROW) leads.

Data Analysis & Reporting

• Generate, maintain, and distribute weekly and monthly distribution, backlog, and sales reports using SAP S/4 and Salesforce.
• Perform data analysis and reporting using Microsoft Excel, including pivot tables, XLOOKUP, and data reconciliation between systems.
• Identify trends, gaps, and inconsistencies in sales and backlog data and communicate findings to Sales and Operations leadership.

Distributor Enablement & Content Management

• Manage and maintain distributor website content to ensure accuracy of product data, images, lead times, pricing, and availability.
• Coordinate updates with internal stakeholders to ensure distributors have current and compliant product information.
• Support distributor enablement by improving data quality and visibility across systems and channels.