Technical Support Specialist

RESPONSIBILITIES

Cover all new-hire IT onboarding including but not limited to initial learning and set up, password distribution, etc.;

Responsible for setup and overseeing maintenance of all printer/scanner machines and other office equipment;

Administration of internal and external company services (Google ecosystem, Atlassian ecosystem, Okta, LDAP, VPN, SIP);

Technical support of internal events (Meet-up, conferences);

Assist with employee desk moves, re-deploying existing equipment in new locations;

Point of contact for vendor management (ex. Apple, Dell, Asus, Logitech);

Provide the very best customer service experience for all employees when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce;

Provide a mix of on-site and remote support;

Handle procurement of hardware, software, cords, plugs, chargers, etc. and maintain asset inventory system, ensuring all hardware/software allocations are logged;

Ensure that all equipment is up to date and in good working order;

Create and update IT documentation to reflect changes you have made;

Keep IT inventory storage area clean, organized, and well stocked.

REQUIREMENTS

Experience in IT support (hardware/software troubleshooting, installation, and maintenance);

Experience setting up for meetings and troubleshooting AV/Conference room issues as well as office network related issues;

Experience with network administration, CCTV, security systems, and backup and recovery methods;

Excellent interpersonal skills with a customer service mindset;

Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders;

Eager to learn new skills and researching ways to work efficiently;

Practical problem solving and organizational skills in a fast-paced environment.

NICE TO HAVE

Previous work experience at a fast-paced organization with an entrepreneurial mindset;

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.