CRM Product Manager

We are looking for a CRM Product Manager to help shape and evolve our sales and service platforms. SAP C4C is our current core CRM, however experience across other CRM and customer platforms is highly valued. 
 
This role suits someone with strong functional knowledge who enjoys working closely with business teams to improve customer and colleague experiences. 

This will be a home based role with the the occasional need to travel to our Reading Office.

Core responsibilities 

• Translate needs from the wider organisation into clear functional designs and prioritised product outcomes. 

• Shape solution options that support Yell’s sales processes, service workflows, and customer interactions, within the current C4C environment and beyond where appropriate. 

• Work closely with configuration specialists across SAP C4C, shaping screens, layouts, business roles, and related UI settings. 

• Act as product owner for agreed CRM capabilities, managing backlogs, refinement sessions, and release planning. 

• Support integration work across C4C, middleware, and internal systems. 

• Produce functional documentation for development teams and review delivered changes. 

• Define test scenarios and support UAT with business stakeholders. 

• Contribute specialist input during discovery, planning, and pre-sales discussions. 

• Support releases, investigate issues, and keep documentation up to date. 

• Build reports and dashboards that reflect commercial and service priorities. 

• Work with stakeholders across the UK to explain solution choices in straightforward terms.