IT Technical Support Engineer

We are on the look out for Technical Support Engineer to join our TechOps team.

What You'll Do: 

• Order hardware and licenses for employees; maintain records of released equipment.

• Maintain accurate and up-to-date hardware inventory.

• Install and configure computer hardware, operating systems, and applications.

• Ensure compliance with internal security policies and regulatory requirements.

• Conduct regular security awareness training sessions for employees.

• Monitor and maintain computer systems, networks, and IT infrastructure.

• Assist staff or clients by guiding them through setup or troubleshooting steps, either in person or remotely.

• Diagnose and resolve hardware/software issues; replace parts as needed.

• Provide user support including procedural documentation and reports.

• Create and manage user accounts and profiles; handle password and access issues.

• Prioritise and manage multiple open support cases simultaneously.

• Test, evaluate, and provide feedback on new technologies or solutions.