Collections Team Lead

Yotpo • Bulgaria • Posted August 12, 2025

Job Overview

Job Description

If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers.

Think loyalty programs, SMS and email marketing, and reviews—it's what we do best. Plus, we've got more tricks up our sleeve.

With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry.

Sounds exciting? Then read on, because we’re looking for curious professional talents to be a part of building the future of the e-commerce industry.

Yotpo is seeking an experienced Collections Team Leader to join our global finance team. The ideal candidate will have a proven track record of successfully managing global collections teams, extensive experience in collections, and a strong background in developing and implementing collections processes and policies. The candidate should be adept at working with cross-functional teams, including legal, GTM, treasury, and accounting, among others, and possess analytical skills to propose data-driven decisions.

What you'll do:

Lead and manage a global collections team, fostering a collaborative and high-performance culture.
Develop and implement efficient collections processes, policies, and dispute management.
Be the escalation point for invoice disputes.
Monitor and track customer communications with the team to ensure timely and effective resolution of outstanding receivables.
Establish and manage SLAs to meet customer expectations and team performance metrics.
Continuously evaluate and improve collections strategies to enhance cash flow and reduce average days to collect.
Collaborate with legal, GTM, revenue, treasury, accounting teams, and other interfaces to address collections-related issues and streamline processes.
Develop, implemen,t and monitor key performance indicators (KPIs) to measure collections team performance.
Develop accurate and reliable cash flow forecasts
Identify opportunities to automate collections processes and drive continuous improvement initiatives.

What to bring:

Bachelor's degree in finance, business, or a related field.
3+ years of experience in collections in a global company, with a minimum of 2 years in a leadership role.
Proficiency in Excel.
Fluent in English (written and spoken).
Experience managing global collections teams.
Excellent analytical skills and the ability to make data-driven decisions.
Exceptional communication and interpersonal skills.
Ability to motivate and lead teams to achieve targets.
Demonstrated experience in handling financial data and using analytical skills to develop and refine cash flow forecasts
Knowledge of automation tools and process improvement methodologies.
Advantageous: Experience in SaaS company, fluency in additional languages, and experience working with NetSuite, Zuora, and Salesforce.

What we offer:

Track to success – work in a dynamic organization with ambient and laid-back office atmosphere + best coffee in town
Individualized career development, rewards and recognition.
Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
Additional health insurance package
Internal mobility program and refer-a-friend program
Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
Food vouchers – monthly
E-learning portals and knowledge sharing sessions.
Company backed Hackathons, Tech conferences, workshops events, etc
Stocked kitchen and bar.
Equity in options.
Hybrid working.

#LI-Hybrid

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