Solution Designer

About the job

Domain

As a technical Analyst, you will be joining the dynamic and talented team of analysts and solution designers (AnalySD) within YPTO's Business Area "Commercial Channels & Products." This team plays a crucial role in shaping the future of our commercial channels and product offerings, driving innovation, and enhancing the overall customer experience.

The Business Area “Commercial Channels & Products” is the IT partner of SNCB-NMBS’s Directorate for Marketing & Sales. This directorate manages all sales channels (front-end as well as back-end) and aftersales solutions of NMBS-SNCB.  These include NMBS-SNCB’s website, mobile app, cash-desk, ticket vending machines, sales on board and the B2B sales channels.

Content

As a member of the AnalySD team, you will be involved in the entire project lifecycle.  This goes from gathering requirements and conducting feasibility studies to offering technical specifications, writing API documentation and participating in user acceptance testing.

In your role, you will also be evaluating the needs and objectives of our customer and offering guidance. You dare to challenge the customer to produce the best solution to accomplish intended goals.  Your attention to detail and analytical skills will be vital in ensuring the successful delivery of projects that deliver real value to our customers.

Your responsibilities

1. API Design and Development: Collaborating with solution architects and developers to design, implement, and maintain APIs that meet business requirements and adhere to best practices and industry standards

2. Requirement Analysis: Working closely with stakeholders to gather requirements, understand business needs, and translate them into technical specifications for API development

3. Documentation: Creating comprehensive documentation for APIs, including API specifications, usage guides, and sample code, to facilitate integration by internal and external developers

4. Collaboration: Work closely with development teams to ensure that the technical solutions align with business needs

5. Testing: Assist in the development/creation of test plans, test cases, and user acceptance testing

6. Problem Solver:

   • Troubleshoot and resolve functional issues or defects, working closely with developers and support teams

   • Pro-actively identify bottlenecks and propose potential solutions/alternatives

7. Support: Providing guidance and support to developers and project teams

8. Architectural runway: Safeguard existing business and solution architecture and ask for advice to/align with the enterprise, system and/or solution architects

9. Delivery: Present the designed end products (process analysis, functional test scenario’s, API documentation…) to the internal & external stakeholders