M365 Team Lead

We are looking for a proactive and empathetic leader to guide our M365 & Collaboration Services team. You will lead technical experts in delivering high-quality solutions across Microsoft 365 tools (SharePoint, Teams, Copilot, OneDrive, etc.), while aligning technology with business strategy.

As Team Lead, you’ll:

• Lead and mentor a team of M365 specialists, engineers, and juniors.

• Foster a culture of collaboration, innovation, and continuous improvement.

• Conduct regular 1:1s, team meetings, and performance reviews.

• Manage multiple budgets (OPEX & CAPEX) and plan resources with a multi-year rolling forecast.

• Ensure smooth operation, support, and optimization of M365 services.

• Oversee service delivery, SLAs, and incident/problem management.

• Align the M365 roadmap with organizational goals and identify opportunities for automation, adoption, and modernization.

• Implement and maintain governance policies for M365 usage, ensuring compliance with security, privacy, and regulatory standards.

Leadership & Team Culture

You lead with empathy, accountability, and a focus on delivering value. You foster an inclusive, feedback-rich environment where collaboration and continuous learning thrive. Through mentoring and clear development paths, you support your team’s growth and encourage certifications like MS-900, MS-700, and MS-203.

Your Values:

• Empathetic and respectful leadership

• Ownership and initiative

• Focus on learning and development

• Customer-centric mindset

• Commitment to diversity and psychological safety