IT Support Specialist I
Full-timeJob Overview
Job Description:
Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.
Job Duties:
- Act as primary customer contact for incoming technical issues
- Gather required information and log into ticketing system
- Implement known solutions from Helpdesk Support Center
- Processes common workflows
- Escalate incidents beyond tier 1 support
Qualifications:
- Education: A+ Certification Preferred
- Experience: 1+ years of relevant experience
- Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service
- Recommended Skills: Microsoft Office Proficiency, Naturally Organized
Job Description:
Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.
Job Duties:
- Act as primary customer contact for incoming technical issues
- Gather required information and log into ticketing system
- Implement known solutions from Helpdesk Support Center
- Processes common workflows
- Escalate incidents beyond tier 1 support
Qualifications:
- Education: A+ Certification Preferred
- Experience: 1+ years of relevant experience
- Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service
- Recommended Skills: Microsoft Office Proficiency, Naturally Organized