Carrier Sales Representative (CSR)
fulltime_permanent mid_levelJob Overview
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
We're looking for a Carrier Sales Representative who knows how to build and maintain a winning carrier network. You won't be handed leads — you'll earn them. This role is for someone who thrives in a fast-paced brokerage environment and treats every carrier relationship like it's their most important one.
Key Responsibilities:
Source, qualify, and onboard new carrier partners across all modes to support active freight needs
Build a personal book of carrier relationships that grows with you year over year
Develop and maintain strong relationships with carriers to ensure capacity and competitive rates
Negotiate spot and contract rates to optimize margin while protecting service standards
Balance cost efficiency with service quality to meet customer expectations
Hold your ground in negotiations while maintaining carrier relationships
Monitor freight in transit and proactively solve service issues before they become problems
Collaborate with account managers and operations staff to match the right carrier to every load
Address carrier escalations and service failures quickly and effectively
Maintain accurate carrier data, compliance documentation, and load records in the TMS
Ensure carriers meet company standards for insurance, authority, and safety requirements
Keep detailed records of carrier performance, rates, and communications
Work closely with account managers and operations teams to ensure seamless load coverage
Thrive in a high-urgency, load-by-load environment without losing sight of the big picture
Contribute to team success through collaboration and knowledge sharing