Customer Success Manager

We are looking for a Dutch-speaking Customer Success Manager who will be the dedicated point of contact for our Belgian and Dutch customers. You'll own the complete customer lifecycle: from structured onboarding and training to proactive account management and responsive support. This is a versatile, hands-on role requiring native-level Dutch, fluent English, technical aptitude, and SaaS experience.

Are you a tech-savvy, data-driven customer champion who thrives in a dynamic scale-up? Keep on reading!

👋 Meet Zero Friction: the sidekick of Europe's energy heroes

We are a fast-growing SaaS scale-up on a mission to make the energy transition easy, fair and frictionless. Our platform empowers heating and cooling suppliers to automate billing, cost allocation, and customer management - so they can focus on what truly matters: delivering reliable, affordable energy to communities.

At Zero Friction, we don't just build software - we build superpowers for our heroes. By removing hassle and enabling transparency, we help suppliers lead the way to a sustainable future. Collaboration, innovation and bold thinking are at our core. Ready to fight friction with us? 🚀