Transformation & Change Manager
Job Overview
About Zscaler
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We're looking for an experienced and innovative Transformation & Change Manager to join our People & Culture (HR) team. In this role, you will be a true champion of the employee experience, instrumental in shaping a world-class workplace. You will drive connected, scalable solutions across human, digital, workspace, and lifecycle programs, ensuring every initiative reflects our people-first principles and embodies our Zscaler Ways of Working.
If you are a forward-thinking manager who excels at turning strategy into reality using agile approaches and is passionate about creating an environment where employees can grow and thrive, we encourage you to apply. Reporting to our Senior Program & Change Manager, you will be responsible for:
- Program Execution & Management: Translate high-level engagement strategies into actionable project plans and timelines. You will own the day-to-day management of cross-functional initiatives, monitoring progress, managing resources, and mitigating risks to ensure seamless delivery of global employee programs. You will utilize agile and iterative methodologies to ensure seamless delivery of global programs rather than relying solely on traditional project or change strategies.
- Change Implementation & Support: Execute the "people side" of change by rolling out innovative change management plans. Moving beyond standard training communications, you will support stakeholder readiness and equip change agents with the tools to drive genuine user adoption, building trust through outcomes and impact.
- Program Ownership: Monitor the health and success of engagement programs using established KPIs and employee feedback loops. You will analyze data to identify trends, report on program performance, and recommend tactical adjustments to ensure initiatives remain relevant and impactful.
- Stakeholder Collaboration & Communications: Act as the primary point of contact for cross-functional partners to ensure alignment on project deliverables. You will draft and distribute targeted internal communications, ensuring that messaging is consistent, timely, and effectively reaches the intended employee audiences.
What We’re Looking for (Minimum Qualifications)
- Bachelor’s degree (or equivalent) with 6+ years of experience in change, program, or transformation management, specifically focusing on employee experience, workplace strategy, or organizational change.
- Demonstrated expertise in driving the implementation of large-scale programs and managing the full deployment lifecycle to ensure successful cross-team collaboration and adoption.
- Proven ability to utilize agile and non-traditional methodologies, combined with data and employee feedback, to identify critical problems and build scalable solutions.
- Exceptional skills in influencing and aligning senior leaders as well as technical and non-technical teams to manage complex stakeholder relationships.
- Deep commitment to embodying core "Ways of Working" behaviors, including Collaboration and Ownership, Trust through Outcomes, and maintaining a healthy Challenge Culture.
What Will Make You Stand Out (Preferred Qualifications)
- Professional certifications in change management (e.g., Prosci), project management (e.g., PMP, Agile/Scrum), or HR (e.g., SHRM).
- Experience within a high-growth, global technology organization.
- Deep understanding of future-of-work/return-to-office trends, including hybrid work models, AI in the workplace, and digital employee experience platforms.
#LI-Hybrid #LI-AT4
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.