Job Overview
- Research, set up, and manage a CRM platform (e.g., Go High Level or similar) to automate client inquiries and responses.
- Integrate JotForm inquiry submissions with the CRM to ensure immediate automated responses.
- Monitor and troubleshoot email delivery issues to prevent messages from going to junk folders.
- Track and follow up with potential clients who have inquired but not booked a call.
- Manage and schedule automated WhatsApp messages to maintain consistent client engagement.
- Set up and monitor weekly check-in emails/forms using Google Forms or another platform.
- Identify clients who have not completed their check-ins and send follow-ups to encourage engagement.
- Respond to client inquiries in a timely and professional manner.
- Assist with scheduling and posting content across social media platforms.
- Create basic graphics or visual content using Canva or similar design tools.
- Help manage community interactions within WhatsApp groups or other engagement channels.
- Maintain organized client records and communications.
- Provide reports on client engagement and CRM performance.
- Support other administrative tasks as needed to optimize business operations.
Hard Requirements:
- Previous experience as a Virtual Assistant or in a similar role preferred.
- Familiarity with CRM platforms (Go High Level, HubSpot, or similar) is a plus.
- Strong organizational and multitasking skills.
- Excellent written and verbal communication skills.
- Proficiency in Google Suite (Google Forms, Google Sheets, Gmail, etc.).
- Experience with WhatsApp messaging, email automation, and social media scheduling tools.
- Basic design skills (Canva, Adobe Spark, or similar) are a bonus.
- Ability to work independently and take initiative.
Schedule:
- Monday - Friday 8AM-12PM Sydney Time
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