URGENT: Scheduling & Customer Service Assistant (scheduling for field workers or workforce scheduler experience is required)

• Plan and maintain work schedules and routes for technicians which ensure smooth day-to-day operations and maximized revenue
• Assign jobs based on skills, location, urgency, and availability
• Monitor job progress and provide real-time updates to customers and staff
• Adjust schedules as needed to resolve conflicts, delays, cancellations, and urgent requests
• Act as a central point of contact between clients, technicians, operations, other schedulers, sales, and management via constant phone calls, DMs, texts, emails, and internal notes
• Ensure compliance with service-level agreements and company standards

Hard Requirements:

• Experience as a dispatcher, scheduler, or coordinator (field service scheduling experience preferred)
• Strong organizational and problem-solving skills
• Articulate, Pleasant, and Shrewd in client communications
• Proficiency with google suite, Hubspot, and FSMs/Dispatching softwares
• Ability to work under pressure and handle multiple priorities

Schedule:

• 40 hours per week
• Monday to Friday
• 9AM - 6PM Eastern Standard Time Zone