URGENT: Customer Service, Inventory and Return Management Specialist (experience in returns processing and inventory is required)

• Manage HelpDesk tickets related to customer inquiries, return requests, and product concerns.
• Provide timely, clear, and professional responses to customers throughout the return process.
• Create and process customer return requests.
• Generate and send FedEx return labels to customers.
• Coordinate scheduled pickups for large-item returns with carriers.
• Assess return eligibility based on product condition and company policy.
• Process vendor returns, issue or track credits, and ensure proper documentation.
• Monitor and update the inventory system for all returned items.
• Track good stock items back into inventory and ensure accuracy of stock levels.
• Maintain clean, organized, and accurate return records.

Hard Requirements:

• Experience in returns processing, e-commerce operations, or inventory management.
• Strong customer service and communication skills.
• Familiarity with HelpDesk tools (Zendesk, Freshdesk, Gorgias, etc.) is a plus.
• Organized, detail-oriented, and comfortable handling multiple workflows simultaneously.

Schedule:

• 40 hours per week
• Monday to Friday
• 9AM–6PM US Eastern Standard Time