Job Overview
- Respond to HelpDesk tickets regarding customer service issues, delivery concerns, and order status updates.
- Offer proactive and solutions-oriented support to customers and partners.
- Dispatch orders from the warehouse to customers or from vendors to the warehouse.
- Coordinate shipping schedules, pickups, and deliveries with carriers and local trucks.
- Ensure all shipments are processed accurately and on time.
- Communicate delivery updates and resolve any logistics issues promptly.
- Review and verify order information before dispatching.
- Work closely with warehouse and vendor teams to ensure order accuracy.
- Maintain updated records of shipments, tracking numbers, and delivery statuses.
Hard Requirements:
- Experience in dispatching, logistics coordination, order management, or related customer service roles.
- Strong communication skills and ability to manage multiple stakeholders.
- Familiarity with shipping carriers and logistics terminology (LTL, local dispatch, freight, etc.) is an advantage.
- Highly organized with excellent attention to detail.
Schedule:
- 40 hours per week
- Monday to Friday
- 9AM–6PM US Eastern Standard Time
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