URGENT: Sales Support & Appointment Setting Assistant (inbound sales experience is required)

• Answer incoming calls from ad-generated leads in real time
• Greet prospects professionally and confirm key information (name, number, email)
• Verify understanding of the scheduled appointment and Google Meet instructions
• Ensure leads are properly guided and prepared before sales calls
• Confirm scheduled appointments and send reminders when needed
• Update CRM or tracking sheets with correct call outcomes
• Transfer live callers to the sales closer when applicable
• Call back missed or dropped calls
• Reconfirm appointments to reduce no-show rates
• Maintain a friendly, reassuring, and helpful tone at all times
• Use a US-based calling system (Twilio, RingCentral, CallRail, 8x8, etc.)
• Work with Calendly or similar scheduling tools
• Update notes, call logs, and statuses accurately

Hard Requirements:

• Minimum 1–2 years experience in:
  • Appointment setting
  • Outbound/inbound calling
  • Customer support or telemarketing
• Excellent spoken English and confident phone communication
• Comfortable speaking with US clients and answering questions calmly
• Strong attention to detail and accurate data logging
• Organized, reliable, and responsive during working hours

Schedule:

• 40 hours per week
• Monday to Friday
• 9AM–6PM US Eastern Standard Time