General Manager

The General Manager oversees all daily operations of the Greystone Pickleball Club, including customer service, member relations, food & beverage operations (coffee bar, full bars, and quick-service hot food solutions), retail, and onsite events. This role is responsible for ensuring an exceptional guest and member experience, maintaining high operational standards, driving financial performance, and providing leadership and development to all associates.

1. Manage the operational strategy and execution of all club outlets including bars, coffee program, food service, and event operations.

2. Establish and maintain service standards that ensure member and guest satisfaction, staff engagement, and financial success.

3. Maintain a clean, safe, and welcoming environment throughout all club spaces.

4. Build and sustain a culture of hospitality, community, consistency, and continuous improvement.

5. Ensure compliance with all local, state, and federal regulations including liquor licensing, health department standards, and safety procedures.

 

1. Oversee daily F&B operations including inventory, menu execution, bar operations, product quality, and equipment maintenance.

2. Monitor food and beverage presentation and partner with culinary leads to address areas of concern.

3. Implement and train staff on upselling techniques, guest engagement, and high-touch service.

4. Develop creative offerings and revenue-generating programs including specials, tournaments, pop-ups, and partner activations.

 

1. Oversee private events including birthdays, corporate functions, tournaments, and social gatherings.

2. Ensure proper room and court setup, staffing, event execution, and post-event review.

3. Create and implement event packages and pricing strategies.

4. Support last-minute event adjustments with professionalism and flexibility.

5. Field incoming event inquiries and leads, conduct site visits for prospective clients, and partner with our two off-premise caterers for large-scale custom events requiring rentals, specialized menus, staffing, and production coordination.

Financial & Administrative

1. Review and analyze financial reports, sales forecasting, and labor planning to maximize profitability.

2. Manage scheduling, payroll, ordering, invoicing, and inventory control.

3. Implement strategies to drive revenue and member growth.

4. Prepare performance reports and communicate updates to ownership.

 

1. Recruit, hire, train, and coach top-quality staff at all levels.

2. Conduct employee meetings, counseling sessions, and recognition programs.

3. Maintain fair and consistent accountability and discipline procedures.

4. Foster a culture of teamwork, empowerment, and professional growth.

1. 5+ years hospitality, sports club, or multi-unit restaurant management experience (country club or boutique fitness preferred).

2. Strong understanding of food & beverage operations, cost management, and customer service standards.

3. Experience organizing league play, tournaments, and recreational programming (pickleball experience a bonus).

4. Able to work weekends, evenings, holidays, and event-based schedules.

5. Excellent communication, interpersonal, and leadership skills.

6. Skilled with POS systems, scheduling platforms, and basic financial reporting.

 

1. Hands-on leadership style that leads by example.

2. Guest-focused with a passion for creating memorable experiences.

3. Calm under pressure, adaptable, and solution-oriented.

The duties of this position may change from time to time.  Continental reserves the right to add or delete duties and responsibilities at the discretion of Continental or its managers.  This job description is intended to describe the general level of work being performed.  It’s not intended to be all inclusive.  

4. Entrepreneurial mindset with focus on growth and community building.

 

1. Ability to stand and walk for extended periods.

2. Must be able to lift up to 50 pounds occasionally.

3. Comfortable working indoors and outdoors.