Encompass Administrator

Key Responsibilities

• Administer and maintain the Encompass LOS, including user setup, role-based permissions, and system configurations.
• Create, test, and deploy Encompass forms, business rules, fields, and automation to streamline loan processing.
• Monitor system performance, troubleshoot issues, and coordinate with Ellie Mae (ICE Mortgage Technology) support as needed.
• Ensure compliance with industry regulations and internal policies by configuring audit trails, reports, and compliance rules.
• Support system upgrades, enhancements, and integrations with third-party applications.
• Develop and maintain custom reports and dashboards to provide visibility into loan pipeline, compliance, and operational efficiency.
• Partner with lending, operations, compliance, and IT teams to gather requirements and deliver system solutions.
• Provide training, documentation, and support to end users on Encompass functionality and best practices.
• Participate in vendor evaluations and system improvement initiatives.

Skills, Knowledge and Expertise

• Proven experience as an Encompass Administrator or in a similar LOS administration role.
• Strong understanding of mortgage lending processes, compliance requirements, and workflow design.
• Hands-on experience configuring Encompass fields, business rules, input forms, milestones, and personas.
• Familiarity with Encompass SDK, APIs, or advanced customization is a plus.
• Proficiency in creating custom reports with Encompass reporting tools (e.g., Reporting Database, Excel, SQL).
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication skills with the ability to work across departments.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Qualifications

• Encompass Administrator Certification (ICE Mortgage Technology) or equivalent training.
• Background in mortgage operations, underwriting, or compliance.
• Experience with third-party Encompass integrations (e.g., credit, pricing engines, document management).