URGENT: Bilingual Medical / Healthcare Administrative Assistant (HIPAA-Certification is a requirement)

• Manage centralized scheduling for patients, including appointments, follow-ups, and rescheduling.
• Process, track, and manage patient referrals from intake through completion.
• Communicate with patients, providers, and internal staff via phone, email, and electronic messaging.
• Accurately document and update patient information within the EMR system (Raintree or similar).
• Coordinate with clinical teams to resolve scheduling issues, referral delays, and patient inquiries.
• Ensure all patient communications and documentation comply with HIPAA and healthcare privacy standards.
• Identify and proactively resolve issues related to referrals, authorizations, and scheduling gaps.
• Support day-to-day administrative healthcare operations as assigned.

Hard Requirements:

• Minimum 2–3 years of experience in a medical or healthcare administrative role.
• HIPAA certification (required).
• Fluent in English and Spanish (spoken and written).
• Hands-on experience using EMR/EHR systems (Raintree experience preferred).
• Strong understanding of medical referrals, scheduling workflows, and patient coordination.
• Excellent verbal and written communication skills.

Schedule:

• 40 hours per week
• Monday to Friday
• 7:30AM - 4:30PM Pacific Standard Time Zone
• 9:00AM - 6:00PM Pacific Standard Time Zone