Sales Support Specialist (sales support experience and onboarding experience is required)

• Sample Order Management & Coordination
  • Request & coordinate samples from vendors
  • Place/ process sample orders accurately and promptly
  • Track all samples in the sales pipeline & Confirm receipt of sample with customer
  • Provide weekly updates/ reports on sample activity & status, due Mondays
• Sales Pipeline Updates
  • When CC’d via email, update the pipeline with any information shared/ requested updates
• Document Management/ Google Drive Organization
  • Maintain organized and up-to-date records in Google Drive
  • Upload/ archive relevant documents when copied on internal or external communication
  • Ensure proper understanding/ use of folders & sub-folders
  • Ensure proper understanding of folder/ document labeling in Drive for searchability
  • Ex. Archiving Invoices, Revised Sales Orders, Customer Purchase Orders, etc.
• Assist in Onboarding Support (New Customers, New Vendors, New Items)
  • Follow up with appropriate parties to ensure timely submission of required documents
  • Assist in the transfer of documents due between customers & vendors
• Order Status & Delivery Coordination (shipment adjustments)
  • Monitor pending delivery and pickup orders for changes/ hold-ups
  • When CC’d update orders in Google Drive, our Sales Pipeline, & ZoHo with the information change
  • Eventually, ensure end customer sees/ confirms change
  • Maintain ‘approved customer’ lists for each vendor. Update list & confirm with the vendor as necessary
    
    

Hard Requirements:

• Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides, with strong organizational and file management skills.
• 1–2+ years of experience in an administrative, virtual assistant, customer service, or sales support role (logistics or distribution experience is a plus but not required).
• Excellent written English; Clear, professional email communication.
• Exceptional attention to detail and strong follow-up habits; you keep lists, track tasks, and close loops.
• Comfortable working with spreadsheets (filtering, basic formulas, data entry, sorting).
• Ability to work independently, ask clarifying questions, and proactively communicate status.

Schedule:

• 20 hours per week
• Monday to Friday
• 10AM - 2PM Eastern Standard Time Zone