Customer Service Representative (service-based industry experience is required)

• Serve as the primary point of contact (POC) for assigned facility group clients.
• Manage and schedule pest control service requests.
• Ensure all required documents are submitted and approved before job completion.
• Monitor job status from scheduling through completion, providing timely updates.
• Prepare after-visit summaries and service recommendations as needed.
• Assist with invoicing and ensure client payments are received on time.
• Coordinate subcontracted pest control jobs:
• Create and manage work orders
• Track job progress from start to finish
• Collect and process subcontractor invoices for payment
• Maintain accurate records in the service tracking system.
• Support the CSR Manager with reporting and client communication as required.

Hard Requirements:

• Minimum 2–3 years of experience in customer service, operations coordination, or administrative support
• Experience in service-based industries (e.g., pest control, maintenance, facilities management, or similar)
• Strong written and verbal English communication skills
• High attention to detail, especially in documentation and job tracking
• Experience managing schedules, service requests, and work orders
• Familiarity with invoicing processes and payment follow-ups
• Ability to coordinate with multiple stakeholders, including clients and subcontractors
• Strong organizational and multitasking skills in a fast-paced environment
• Proficiency with CRM systems, service tracking tools, and basic office applications

Schedule:

• 40 hours per week
• Monday to Friday: 8AM - 5PM Eastern Standard Time Zone
• Should be open to work during weekends and open to have weekdays off