Route Manager
Full Time $60,000 / yearJob Overview
As a Route Manager, you will play a critical role in delivering exceptional breakroom experiences to our clients. You will lead and support a team of Route Merchandisers, ensuring routes run efficiently, service standards are met, and customer expectations are consistently exceeded.
This is a hands-on leadership role. It is ideal for someone who enjoys being in the field, developing people, solving problems in real time, and building strong client relationships.
Essential Duties & Responsibilities
- Lead & Develop Your Team
- Supervise, coach, and support Route Merchandisers to drive performance and accountability
- Hire, train, and onboard new team members for success in the field
- Conduct regular ride-alongs, audits, and quarterly one-on-one performance reviews
- Foster a positive, inclusive team culture where employees feel supported and motivated
- Drive Operational Excellence
- Ensure daily route completion and adherence to schedules
- Monitor inventory practices including FIFO, short-dated product usage, and waste reduction
- Oversee merchandising standards, pricing accuracy, and product placement
- Ensure all equipment is clean, functional, and properly maintained
- Partner with service teams to resolve equipment issues quickly
- Own the Customer Experience
- Serve as a primary point of contact for client interactions
- Conduct account visits to strengthen relationships and address feedback
- Identify upselling opportunities and support business growth
- Partner with Account Managers to ensure account retention
- Manage Day-to-Day Operations
- Review daily route activity, cash handling, and reporting accuracy within the Seed system
- Ensure service calls are created and resolved efficiently
- Support warehouse operations and inventory counts as needed
- Assist with installations, upgrades, and removals of equipment
- Maintain fleet readiness and coordinate vehicle needs
Job Requirements
- Experience in a route-based, field service, or logistics environment
- Proven ability to lead, coach, and hold a team accountable
- Strong communication skills with both employees and customers
- Comfortable using technology and reporting tools. Microsoft Office experience is preferred
- Ability to solve problems quickly in a fast-paced environment
- Valid driver’s license with a good driving record
- Ability to pass a DOT physical
- Willingness to drive a 16-20' box truck
Physical Requirements
- Ability to lift and push 50 or more pounds
- Comfortable with frequent movement, including bending, reaching, and operating a hand truck
Schedule & Work Environment
- Full-time, onsite role. Remote work is not available for this position
- Typical hours fall between 5:00 AM and 5:00 PM, Monday through Friday
- Schedule may vary based on business needs, with occasional weekend coverage