Route Manager

Essential Duties & Responsibilities

• Analyze and design efficient delivery and service routes leveraging route optimization tools.
• Continuously refine route schedules to maximize driver productivity while maintaining superior guest experience.
• Monitor service frequency and adjust based on seasonal demand, traffic patterns, and customer preferences.
• Collaborate with the space planning and warehouse teams to align route structures with inventory flow.

• Foster a positive, collaborative, and high-performance culture among drivers and field personnel.
• Lead the full employee lifecycle: recruiting, onboarding, training, coaching, and performance management.
• Implement incentive programs, mentorship models, and career pathways to boost retention.
• Serve as a role model by embodying Continental’s values of respect, integrity, and innovation.

• Ensure strict adherence to all Standard Operating Procedures (SOPs) across all market and vending operations.
• Audit field operations for quality assurance, including food safety, merchandising standards (plan-o-grams), and cleanliness.
• Train staff regularly on operational updates, compliance requirements, and guest satisfaction benchmarks.
• Partner with Marketing to maintain a brand-consistent presence in client locations.

• Enforce Continental’s driver safety policies including vehicle inspections, safe driving practices, and accident reporting.
• Monitor fleet health and work proactively with maintenance teams for preventive servicing.
• Implement driver safety training programs and corrective action plans when necessary.
• Maintain compliance with DOT regulations and ensure all drivers maintain required licenses, including Chauffeur licenses.

Job Requirements

• Bachelor's degree in Business, Supply Chain, Sales, or equivalent industry experience.
• 5+ years of experience in route management, field operations, or logistics in food services or retail vending.
• Proven leadership experience with teams in distributed, route-based businesses.
• Valid Driver's License and clean driving record.
• Willingness and ability to pass a DOT physical.
• Strong analytical skills to optimize routes, manage KPIs, and drive efficiency improvements.
• Excellent communication, organizational, and interpersonal skills.
• Technology-savvy with proficiency in Microsoft Office Suite and routing/logistics software.