Dispatch Coordinator Assistant (experience as a dispatcher is required)

• Answer and manage incoming dispatch calls.
• Coordinate and assign service calls to drivers.
• Monitor active jobs and provide updates to customers and drivers.
• Communicate service status and estimated arrival times.
• Ensure dispatch information is accurate and updated in company systems.
• Follow company dispatch procedures and service protocols.
• Maintain detailed records of service requests and job statuses.
• Utilize VOIP and dispatch software to manage daily operations.

Hard Requirements:

• Previous experience in dispatching, logistics, transportation, or customer service.
• Strong verbal and written English communication skills.
• Excellent multitasking and organizational abilities.
• Ability to work under pressure and prioritize tasks effectively.
• Strong attention to detail and problem-solving skills.
• Comfortable using VOIP systems and cloud-based software.
• Experience in towing, roadside assistance, trucking, or logistics industries.
• Familiarity with dispatch software and CRM systems.

Schedule:

• HOURS/WEEK:
  • 45 hours per week
• SCHEDULE AVAILABILITY:
  • Monday to Friday
  • 7AM - 5PM Central Standard Time Zone