Service Manager - Milton Keynes
Job Overview
Service/Area Manager
Reports to: Regional Manager / Director
Location: Milton Keynes
Start Date: ASAP Start
Salary: 55,000k
The Role:
• To take overall responsibility for the effective management of all aspects of the service, thereby ensuring the provision of the highest quality standards of diagnosis specific care and treatment, driven by the needs of the individual.
• To lead, manage and direct a multidisciplinary team in the attainment of aims and objectives linked to the organisation Strategic Plan and the needs of the individual.
• To meet full compliance in line with the requirement of the regulatory body and relevant legislation.
• To market the service to all potential commissioners and referrers with the key aim of creating new business opportunities.
• To manage organic and planned change within the service, to meet the demands of new business.
Main Task and Responsibilties:
• Demonstrate professional leadership and provide ‘hands on’ management support and guidance, managing staff activities and influencing their practices and attitudes.
• Assume line management responsibilities for the senior management team and lead clinicians where appropriate, to provide operational support and direction. Ensuring that performance standards are identified and met.
• Take responsibility for setting and monitoring of budgets, capital and revenue, within location.
• Take overall responsibility for recruitment, employment and working practises, complying with Employment Law and contractual obligations. To include the provision of Induction, training and support as required in respect of the statutory responsibilities of the service and the organisation, with particular emphasis on our aims, values and high performance standards.
• To be an active member of the Service Management group and on occasion to take on additional defined responsibilities in relation to events such as investigations, disciplinary/grievance hearings and the provision of management support to other services.
• Promote the ethos of exceptional customer responsiveness throughout the service to all stakeholders including People We Support, families, purchasers, referrers and other professional partners. This may require additional and or unsocial hours and or overnight stays.
• Produce and implement an annual business development plan to support the management and development of existing and new service provision.
• Participate in conferences and marketing opportunities as an Ambassador of the organisation
• Take a lead responsibility for the provision and management of on-call systems for location, including out of hours management support to the team within location.
• To ensure all People We Support have received and been involved in their assessment, support plans, person centred plans and ongoing reviews.
• To be responsible for the financial accounting systems on location, to include the organisation and People We Support finances.
• Ensure at all times the effective health, welfare and safeguard needs of all individuals are met in line with legislation.
• To take a lead role, in conjunction with the multidisciplinary team, in the provision of the review process, ensuring review reports are of a professional standard and collated in a timely manner. Chair review meetings as required and facilitate People We Support involvement at all levels.
• Ensure through the leadership of the teams, that People We Support are empowered to pursue educational and vocational goals to contribute to their life-long learning, their independence and the achievement of aspirations and quality lifestyle.
• Ensure at all times that the physical environment is safe for everyone in accordance with appropriate legislation and best practise , in addition that the environment is adapted to promote a homely atmosphere and maximum independence (and rehabilitation delete as appropriate) to People We Support, based on the best available knowledge.
• To be responsible for all environments, vehicles and equipment within the location, ensuring they are fit for purpose and maintained to an acceptable and safe standard. To be responsible for the planned service and maintenance needs at the location.
• To constantly monitor quality standards through the use of agreed audit and governance outcome measures. Working in conjunction with the organisationthe organisation’s#x2019;s Quality Assurance and Health and Safety departments to both reflect and act upon issues of quality and standards within the service, with the aim of striving towards continuous improvements.
• To take overall responsibility for all reporting procedures, both internal and external, ensuring that best practise is adhered to.
• To be responsible for the ongoing review of all areas of risk management within the designated location.
• Carry out any other duties within the general scope of the post as directed by the Divisional Manager.
• To undertake, any reasonable travelling requirements, in order to fulfil the tasks and responsibilities of the role.
About you:
To have completed QCF(NVQ) level 5 in Health and Social Care or equivalent
In depth knowledge of statutory requirements Legislation and outcomes
Experience and understanding of what constitutes a high quality specific residential service.
Working with a Multi-Disciplinary Team to achieve positive outcomes for the people we support
The ability to manage and guide staff including clinicians via formal supervisions and appraisals to maintain and improve quality and morale.
Experience of using disciplinary /grievance procedures and experience of managing poor performance issues in line with policy and procedure.
Experience of managing budgets and financial systems.
Ability to prioritise the workload to meet specified deadlines.
Ability to be flexible and to work unsociable hours when required.
Ability to fulfil the travelling requirements of the post including attending training/meetings
Personal Development, Supervision and Training:
• Keep updated and informed of best social care and leadership practice and ensure that innovation is promoted and poor practice is challenged in all areas and provide relevant professional judgement, information and advice to staff members, Directors, and Managers
• Participate in regular support and supervision from line management
• Continuously develop professional knowledge and expertise, attending and participating in learning and development events, meetings, conferences, and events (as requested/approved by line management) to ensure up to date knowledge relevant to the role
• Attend and participate in regular team and other meetings, both internal and external
Policies and Procedures
• Comply with the organisation the organisations policies in respect of staff management, including supervision, personal development, capability, grievance and discipline.
• Support the management of all compliments and complaints as per the organisation Policy and Guidelines.
• The post holder will be expected, at all times, to be familiar and comply with the written policies, procedures and guidelines for good practice, issued by the organisation
• Ensure the Health & Safety policy and procedures are adhered to at all times
• Take personal responsibility for own health and safety and report incidents and potential hazards as necessary.
the organisation operates in a constantly changing environment and as such work priorities and objectives may change. the organisation reserves the right to make reasonable changes to the job purpose and accountabilities.
Ethics and Confidentiality:
When working for the organisation all employees are required to work responsibly and be accountable for their actions, upholding dignity and the rights and health and wellbeing of our People We Support and their Colleagues.
This is achieved by ensuring that the organisationthe organisation’s#x2019;s values and behaviours are demonstrated in everything we do, and this creates the culture of the organisation.
To be aware of Equality Diversity & Inclusion characteristics and ensure that these are considered appropriately throughout all work undertaken.
All staff are required to respect the confidentiality of all matters they may learn relating to their employment, other members of staff and the general public.
This job description is intended to be a dynamic document, subject to agreed alteration and development in line with the evolution of the role.