BI Analyst
Job Overview
Location: Hybrid (3 days per week in Krakow office)
Salary: Competitive, based on experience
Our client is an established global fintech with an ambitious growth agenda.
They blend advanced technology with deep industry expertise to create innovative, reliable, and high-performance solutions for their customers worldwide.
This is an exciting opportunity to be part of their ongoing innovation and growth — shaping the next chapter of success for a trusted industry leader in a rapidly-expanding market with huge opportunity for personal and company growth.
The role:
You will join a central Business Intelligence team focused on turning customer support and operations data into clear, useful insights. You will design and build simple, intuitive dashboards and reports that help leaders and frontline teams track performance, spot issues quickly, and improve customer experience. You will work closely with stakeholders to understand their needs, translate them into practical data solutions, and support them in using dashboards and self‑service analytics. You will also help shape the future of analytics in the company by using modern BI tools, exploring AI‑driven insights, and improving how complex data is presented and understood.
You will bring:
Proven experience in building BI dashboards
Strong skills in Looker (LookML) or similar BI tools (Tableau a plus)
Solid SQL for analysis and data manipulation
Basic understanding of AI agents, co‑pilots and automated insights
Basic HTML/CSS for dashboard look and feel
Experience managing projects and working with stakeholders
Good grasp of data visualisation best practice and simple, clear UX
Experience with cloud data platforms, especially Google BigQuery
Familiarity with dbt and modern data modelling
Nice to have:
Experience with contact centre or customer support data
Knowledge of key support metrics (AHT, FCR, CSAT, NPS, deflection, etc.)
Experience in operational analytics for customer‑facing teams
Familiarity with contact centre tools (Genesys, Salesforce Service Cloud, Zendesk, etc.)
Why apply?:
You’ll be joining at an exciting time, with real scope to shape how the company uses data to run customer support and operations. If you like turning complex data into clear stories, building dashboards people actually use, and growing your skills with modern BI and AI tools, this role gives you the chance to have a visible impact.