Senior Code Compliance Analyst - Banking

The Banking Code Compliance team at the Australian Financial Complaints Authority (AFCA) monitors banks’ compliance with the Banking Code of Practice and Customer Owned Banking Code of Practice. By driving best practice, the team aims to improve standards of service across the Australian Banking industry – ultimately helping banks deliver better outcomes and experiences for customers.

The Code team operates as a separately governed and funded business unit within AFCA and works with the independent Banking Code Compliance Committee (BCCC) and Customer Owned Banking Code Compliance Committee (COBCCC).

The Senior Code Compliance Analyst reports to the Senior Manager and plays an important role in monitoring banks’ compliance with the Codes.  The role involves monitoring, analysing and assessing bank practices to identify potential issues, recommending improvements and reporting publicly on findings. The position also supports Committees by providing high quality data analysis, compliance insights and investigative work.

Typically, in this role, you will:

• Analyse qualitative and quantitative information to identify emerging issues and assess their significance
• Conduct compliance research and provide analytical and operational support to the Committees
• Lead and manage compliance monitoring activities and reporting programs
• Undertake compliance investigations of potential breaches of the Codes and provide recommendations for corrective actions
• Deliver high quality secretariat support to the Committees
• Engage proactively with banks, industry bodies, regulators and consumer advocacy groups
• Undertake other duties as required on behalf of the relevant Committees