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Team Manager, Insurance
Summary:
In this role, you will provide strong operational leadership to a team of Dispute Resolution Specialists, ensuring high‑quality, timely, and fair complaint outcomes. This is a hands‑on leadership position where your judgment, consistency, and ability to coach will directly impact the success of yourEmployment Type: Full-time
Experience Level: Not Applicable
Tags: Finance Financial Services
Team Manager, Insurance
Summary:
In this role, you will provide strong operational leadership to a team of Dispute Resolution Specialists, ensuring high‑quality, timely, and fair complaint outcomes. This is a hands‑on leadership position where your judgment, consistency, and ability to coach will directly impact the success of yourEmployment Type: Full-time
Experience Level: Not Applicable
Tags: Finance Financial Services
Consumer Panel Member - Insurance
Summary:
AFCA is seeking interested persons for potential appointment to our decision-making Panels as a Consumer Representative , with experience in the Insurance i ndustry and extensive experience representing consumer interests. Our Panels are involved in decision making on our more complex insurance dispEmployment Type: Full-time
Experience Level: Mid-Senior Level
Tags: Other Financial Services
Consumer Panel Member - Insurance
Summary:
AFCA is seeking interested persons for potential appointment to our decision-making Panels as a Consumer Representative , with experience in the Insurance i ndustry and extensive experience representing consumer interests. Our Panels are involved in decision making on our more complex insurance dispEmployment Type: Full-time
Experience Level: Mid-Senior Level
Tags: Other Financial Services
Payroll Officer
Summary:
Why this role is exciting Payroll at AFCA is hands-on, purposeful and full of variety. No two days look the same and you’ll be part of a team that makes sure our people feel valued and supported. You’ll work closely with the Payroll Manager and the Finance team to deliver seamless payroll operationsEmployment Type: Full-time
Experience Level: Mid-Senior Level
Communications Coordinator, Scams
Summary:
Play a key role in shaping how AFCA communicates about scams, both internally and externally. You’ll coordinate, develop and deliver communications across digital, media, events and stakeholder channels, ensuring AFCA’s messaging is accurate, accessible and aligned with our strategic priorities. WorEmployment Type: Contract
Experience Level: Not Applicable
Tags: Other Financial Services
Change Communications Adviser, Scams
Summary:
In this newly created position for Scams EDR Program team, the Change Communications Adviser, will lead the development and delivery of internal communication and change strategies that support program objectives. You’ll work closely with the program leadership, AFCA communications and subject matteEmployment Type: Full-time
Experience Level: Not Applicable
Tags: Other Financial Services
Change Communications Adviser, Scams
Summary:
In this newly created position for Scams EDR Program team, the Change Communications Adviser, will lead the development and delivery of internal communication and change strategies that support program objectives. You’ll work closely with the program leadership, AFCA communications and subject matteEmployment Type: Full-time
Experience Level: Not Applicable
Tags: Other Financial Services
Change Management Consultant, Scams
Summary:
Working closely with the Change Lead, you’ll support the planning, execution and embedding of change activities across all program stages. You’ll assess impacts, engage with stakeholders, build readiness, and help ensure AFCA staff and members can confidently adopt new processes, technology and waysEmployment Type: Full-time
Experience Level: Not Applicable
Tags: Other Financial Services
Change Management Consultant, Scams
Summary:
Working closely with the Change Lead, you’ll support the planning, execution and embedding of change activities across all program stages. You’ll assess impacts, engage with stakeholders, build readiness, and help ensure AFCA staff and members can confidently adopt new processes, technology and waysEmployment Type: Full-time
Experience Level: Not Applicable
Tags: Other Financial Services
Senior Dispute Resolution Specialist - Banking and Finance
Summary:
We’re seeking a Senior Dispute Resolution Specialist with a strong background in credit management or credit lending to join our Banking & Finance team. In this role, you will investigate and resolve complex complaints, applying your technical expertise and sound judgment to deliver fair outcomes. YEmployment Type: Full-time
Experience Level: Mid-Senior Level
Tags: Finance Financial Services
Senior Dispute Resolution Specialist - Banking and Finance
Summary:
We’re seeking a Senior Dispute Resolution Specialist with a strong background in credit management or credit lending to join our Banking & Finance team. In this role, you will investigate and resolve complex complaints, applying your technical expertise and sound judgment to deliver fair outcomes. YEmployment Type: Full-time
Experience Level: Mid-Senior Level
Tags: Finance Financial Services
Panel Member - Superannuation
Summary:
AFCA is seeking interested persons for potential appointment to our decision-making Panels as a Consumer Representative , with experience in the Superannuation industry and extensive experience representing consumer interests. Our Panels are involved in decision making on our more complex superannuaEmployment Type: Full-time
Experience Level: Mid-Senior Level
Tags: Other Financial Services
Panel Member - Superannuation
Summary:
AFCA is seeking interested persons for potential appointment to our decision-making Panels as a Consumer Representative , with experience in the Superannuation industry and extensive experience representing consumer interests. Our Panels are involved in decision making on our more complex superannuaEmployment Type: Full-time
Experience Level: Mid-Senior Level
Tags: Other Financial Services
Business Operations Specialist
Summary:
The Business Operations Specialist plays a key strategic coordination role within the Operational Excellence function. Working closely with the EGM Operational Excellence and Leadership Team, this role strengthens execution across the portfolio by driving follow‑through on priorities, lifting team aEmployment Type: Full-time
Experience Level: Not Applicable
Senior Training Consultant
Summary:
Make a Meaningful Impact – Help Australia Fight Scams Through Education As scams continue to evolve and impact Australians, AFCA is launching a major enterprise initiative to uplift scam‑related capability across our organisation. We’re looking for a Senior Training Consultant to lead the learning aEmployment Type: Full-time
Experience Level: Mid-Senior Level
Tags: Other Financial Services
Senior Training Consultant
Summary:
Make a Meaningful Impact – Help Australia Fight Scams Through Education As scams continue to evolve and impact Australians, AFCA is launching a major enterprise initiative to uplift scam‑related capability across our organisation. We’re looking for a Senior Training Consultant to lead the learning aEmployment Type: Full-time
Experience Level: Mid-Senior Level
Tags: Other Financial Services
Senior Payroll Specialist
Summary:
Why this role matters With a workforce of around 1,500 talented people, payroll at AFCA is fast-moving, dynamic and meaningful. In this role, you’ll be the go-to specialist for all payroll matters. Ensuring our people are paid accurately, on time and in line with legislation. You’ll partner closelyEmployment Type: Full-time
Experience Level: Mid-Senior Level
Senior Payroll Specialist
Summary:
Why this role matters With a workforce of around 1,500 talented people, payroll at AFCA is fast-moving, dynamic and meaningful. In this role, you’ll be the go-to specialist for all payroll matters. Ensuring our people are paid accurately, on time and in line with legislation. You’ll partner closelyEmployment Type: Full-time
Experience Level: Mid-Senior Level
Payroll Officer
Summary:
Why this role is exciting Payroll at AFCA is hands-on, purposeful and full of variety. No two days look the same and you’ll be part of a team that makes sure our people feel valued and supported. You’ll work closely with the Payroll Manager and the Finance team to deliver seamless payroll operationsEmployment Type: Full-time
Experience Level: Mid-Senior Level
Payroll Officer
Summary:
Why this role is exciting Payroll at AFCA is hands-on, purposeful and full of variety. No two days look the same and you’ll be part of a team that makes sure our people feel valued and supported. You’ll work closely with the Payroll Manager and the Finance team to deliver seamless payroll operationsEmployment Type: Full-time
Experience Level: Mid-Senior Level
Sessional Ombudsman, Investment & Advice
Summary:
Join AFCA as a Sessional Ombudsman and Make a Meaningful Impact in Investment and Advice (I&) disputes. The I&A decision-making team at AFCA , led by Lead Ombudsman, Shail Singh , plays a pivotal role in resolving complex complaints and working closely with regulatory, industry and consumer stakeholEmployment Type: Full-time
Experience Level: Mid-Senior Level
Tags: Legal Financial Services