Consumer Panel Member - Insurance

AFCA is seeking interested persons for potential appointment to our decision-making Panels as a Consumer Representative, with experience in the Insurance industry and extensive experience representing consumer interests. Our Panels are involved in decision making on our more complex insurance disputes.

The role involves making decisions as part of a Panel in accordance with the relevant Rules. Each Panel is comprised of an independent Ombudsman, a Consumer Representative and an Industry Representative of the relevant discipline.

The AFCA Board will periodically make appointments of both Consumer and Industry Representatives in response to business needs and objectives. These appointments are casual, and the time commitment required of successful candidates will be based on workflow needs and decision-making requirements for AFCA disputes. The term of each sessional appointment is 3 years and may be renewed.

Typically, in this role you will:

• Act as a Panel Member in insurance disputes within the limits as determined in the AFCA rules and guidelines
• Read relevant dispute files and take an independent view based upon your experience and knowledge
• Contribute to the decision-making process and drafting of determinations
• Identify and report to the Lead Ombudsman member conduct which may require notification to ASIC or other industry bodies