Senior Training Consultant

Make a Meaningful Impact – Help Australia Fight Scams Through Education

As scams continue to evolve and impact Australians, AFCA is launching a major enterprise initiative to uplift scam‑related capability across our organisation. We’re looking for a Senior Training Consultant to lead the learning and training strategy that will support this vital work.

This is initially a 12-month fixed term role.

About the Role

As our Senior Training Consultant, you will be the subject‑matter expert responsible for shaping, designing, and delivering AFCA’s end‑to‑end learning experience for our Scams EDR project.

You’ll work with a talented, fun and collaborative team to create innovative, high‑quality training that empowers our people to better support consumers and financial firms.

Key Responsibilities

• Develop and deliver a comprehensive learning strategy and training roadmap for the Scams transformation program.
• Conduct training needs analysis using insights from change impact assessments.
• Design and develop engaging content across multiple learning modalities (F2F, hybrid, virtual).
• Build workshops ranging from 90‑minute sessions to multi‑day programs with pre‑ and post‑learning components.
• Partner with SMEs to translate complex information into accessible, scalable learning outcomes.
• Continuously iterate and enhance training materials using feedback and testing.
• Provide specialist advice on instructional design, learning best practice, and digital learning techniques.
• Identify opportunities to uplift AFCA’s learning offering and ensure training is impactful, future‑ready and user‑centric.

If you're passionate about learning design, thrive in a fast‑paced transformation environment, and want your work to have community impact, this role is for you.