Senior Culture and Capability Learning Consultant

Help us build technical excellence and capability across AFCA’s case handling teams!

We’re seeking a Senior Culture and Capability Consultant to design, deliver, and embed capability uplift initiatives that ensure our people have the technical, procedural, and core skills to deliver exceptional dispute resolution services. This role is pivotal in driving onboarding, technical mastery, and continuous improvement programs aligned with AFCA’s strategic objectives and culture.

This role will join a newly formed team committed to a centralised approach on capability uplift among our case workers. We are looking for someone who deeply understands the ‘art of learning’, and isn’t afraid to show us a new way forward.

What you’ll do:

• Lead enterprise-wide learning needs analysis and design solutions to close capability gaps.
• Create interactive, inclusive, and impactful learning programs using tools like Articulate 360.
• Partner with leaders and SMEs to deliver fit-for-purpose solutions aligned with AFCA’s strategic goals.
• Apply data-driven insights and emerging tech (including AI) to enhance learning effectiveness.
• Review and optimise existing programs for relevance, retention, and productivity gains.
• Manage end-to-end instructional design projects and continuously improve learning outcomes.