Implementation Manager

The Implementation Manager functions within the Implementation Team:

• Manages the Client Relationship throughout the implementation life cycle, acting as key Project Contact to assure accurate and consistent communication throughout the implementation
• Drives key decisions and assures a best-in-class solution is delivered on time and within budget
• Manages the activities of all Implementation Project Team members – both those reporting directly and all matrixed resources (e.g. Supply Chain Management, Reporting & Analytics, Technology Partner, etc.)
• Owns and maintains primary project artifacts, including but not limited to: Project Plans, Scope Documents, RASCIs, Status Reports, AGS 360 Records, RAID Logs, Executive Presentations, etc.
• Supports the project staff by facilitating project logistics such as meetings, conference rooms, conference calls, and general administrative/coordination tasks
• Assures that meeting minutes and action items are accurate and distributed to all stakeholders in a timely manner
• Holds accountable all Implementation Project Team members to their project deliverables, conducting follow-up and issue resolution to ensure project deliverables are met
• Identifies project risk and issue areas, and escalates within AGS, Technology Partner and Client Escalation Channels as appropriate
• Reports to a Senior Manager of Implementation and may have direct oversight of one (1) Implementation Consultant