Program Analyst

Key Responsibilities:

• Work closely with Recruitment Program Specialists to deliver top-notch service to the client 
• Responsible for back-end operational/administrative support tasks, such as updates to the hiring manager, cost centre, end date, customer-defined fields, etc within the vendor management system. 
• Enter new contractor profiles (contact information) and details of assignment into VMS (example: Beeline, Fieldglass, IQN etc.)
• Assist Recruitment Program Specialists with the extension of contract assignments
• Conduct new hire orientation for contractors
• Liaise with managers, vendors, and security department to ensure all necessary paperwork is completed and collected prior to starting assignment and at end of the assignment 
• Ensure all work orders are closed in the VMS system when notified of an end of the assignment 
• Ensure the security department is notified of the end of assignments 
• Assist in collection of contractor hours and approval of time by hiring managers
• Constant interaction via email, VOP, and phone with hiring managers, supplier partners (recruitment agencies), contract personnel, and other partners 
• Constant interaction with supplier partners (recruitment agencies) to ensure new hire paperwork is completed in a timely manner so the contractor can start the assignment on time. 
• Log all client and supplier inquiries into Salesforce.com or equivalent tool/MIS
• Assist in running and reviewing standard program reporting as requested  
• Provide general program, operational, and system user support
• Ensure compliance with client's policies, guidelines, and processes 
• Monitor data integrity and act as a team player to all peers.