Sr. Consultant, Extended Workforce 3-Month Contract

The Extended Workforce team at QWA manages all the Advisory Practice service offerings focused on non-permanent hiring, demonstrating expertise to map out business processes and compare to best practices to find efficiencies and new solutions for clients. We work with internal and external stakeholders, project teams and subject matter experts (SME’s) providing leadership and holistic solutions for cross-functional business groups specializing in the Extended Workforce domain.
 

RESPONSIBILITIES

Client Engagement, Research, & Analysis

• Apply QWA’s design thinking methodology to understand client needs, requirements and business objectives.
• Design and lead on-site, virtual workshops with clients to validate their current state operations, collect requirements, and gain consensus around project scope and plan.
• Develop a detailed understanding of the client problem statement, as well as visual representations of the current process, operational design, and technology challenges.
• Lead design, creation, and validation of outputs for interviews and surveys to build current state deliverables and artifacts.
• Request, categorize and analyze client-provided documentation, process maps and technology architecture for the existing Extended Workforce program.
• Create and lead user experience, requirements gathering, and leadership workshops to understand pain points and develop current state deliverables (Experience & Journey Maps, Data Flow Diagrams, Architecture Maps, etc.).
• Collaborate and communicate effectively directly with technology architects, executives, and SMEs, both internally and externally.
• Tenaciously question, challenge assumptions, and analyse information to diagnose the root of an issue, design optimal solutions and roadmaps, and outline short and long-term impact of recommendations.
• Ability to collaborate with internal and external Change Managers to ensure change deliverables are aligned to the client’s objectives.
• Create in-depth final recommendations and reports and present to the relevant client stakeholders.

Program & Technology Design

• Create future state target operating models including RASCI’s, governance models, organizational charts and funding models.
• Design and recommend solutions that improve the user experience.
• Recommend optimisation of current technology ecosystems, or the implementation of new Extended Workforce technologies such as VMS, AI and Automation and other enabling technologies.
• Produce key decision documents for enhancing their processes and technologies.
• Create and present the Future State/Opportunity Map document to client stakeholders.

Customer Relationship Management

• Work with client project sponsors and execs as the key bridge to understand business requirements and build trust to deliver optimal technical and service design solutions.
• Effectively manage client expectations and deliverables to the project scope.

Project Management

• Support the PM and guide discovery, deliverables, and the broader team whilst working on Extended Workforce assignments.
• Attend required project meetings and ensure compliance to project governance.

Technology Expertise

• Act as a conduit between the business needs and technical requirements, including working with technology specialists and effectively communicating between the technical and executive level.
• Analyze clients’ business and technical challenges to design comprehensive solutions that integrate smoothly into customer environments.
• Provide consultation to internal and external leadership on technology best practices and market trends.
• Recommend appropriate roadmaps to technology vendors and leadership.

Market Analysis

• Research and document industry trends & technologies for ad hoc projects, as required.
• Provides consultation on technology best practices and trends, including the creation of whitepapers.

Sales, Events & Product Development

• Identify additional products and service options for clients to explore continuation/expansion of service.
• Represent the company at industry events by serving as a key spokesperson at conferences, trade shows, and networking events, showcasing the company’s expertise and fostering relationships with key industry stakeholders.
• Proactively contribute to the development of the Advisory Practice by developing playbooks, methodologies, and toolsets to ensure continuous improvement.