Programme Executive - MSP

Based in the UK, we are seeking an enthusiastic and detail-oriented Programme Executive - MSP to join our business. This is an exciting opportunity to take ownership of Managed Service Provider programmes, driving operational excellence and delivering strategic value to our organisation. You will work collaboratively with internal teams and external partners to ensure seamless programme delivery, whilst maintaining a customer-focused approach and fostering innovation within our MSP operations.

• Lead and oversee the end-to-end delivery of MSP programmes, developing comprehensive strategies that enhance operational efficiency whilst ensuring alignment with organisational objectives and timely completion of key milestones
• Collaborate with cross-functional stakeholders to identify talent requirements, define programme scope, establish success criteria, and maintain transparency across internal departments, external partners, and MSP vendors
• Monitor and analyse programme performance metrics, producing insightful reports and recommendations for senior management, whilst conducting regular reviews of industry trends and best practices
• Manage vendor relationships and service level agreements (SLAs), ensuring compliance, driving continuous improvement in service delivery, and supporting the induction of new MSP vendors
• Identify and implement innovative solutions to streamline MSP processes, enhance operational efficiency, and improve the candidate experience
• Manage multiple concurrent programmes with resilience and decisiveness, adapting to changing priorities and business needs whilst demonstrating strong problem-solving and strategic thinking capabilities